1What capacities do you offer, and is the equipment compatible with the latest large-size and N-type technologies?
We provide customized solutions ranging from 1MW to 1GW. Our latest equipment is fully compatible with 182mm, 210mm, and larger wafers, and is highly adaptable for the encapsulation of N-type TOPCon, HJT, and PERC modules.
2What is the delivery time, and how do you ensure quality before shipment?
Delivery usually takes 60 to 90 days. Before shipment, we conduct a 48-hour trial run according to the actual production process and invite customers for on-site or video acceptance to ensure optimal performance.
3Do you provide factory layout design and assist with raw material procurement?
Yes. We design optimized CAD production line layouts for free based on your factory drawings. As a one-stop provider, we can also assist in procuring raw materials like solar cells, EVA, and backsheets.
4How are equipment installation and staff training arranged?
We dispatch 2-3 senior engineers to your site for installation and provide 7-15 days of theoretical and practical training, covering operation, maintenance, and quality inspection, until your team can independently produce qualified modules.
5What is the typical yield rate, and does the equipment meet international standards?
Under our technical guidance, the yield rate typically reaches over 99%. All equipment complies with CE certification, with UL-compliant options available, and we assist customers in passing TUV, IEC, and other product certifications.
6What is the warranty period, and can the equipment be upgraded in the future?
We provide a one-year standard warranty and lifelong technical support. For future technological iterations, we offer remote software upgrades via our smart system, as well as automation and hardware modification services for older lines to accommodate larger modules.
7How fast is your after-sales response if the equipment breaks down?
We guarantee a 2-hour online response time. Most issues can be diagnosed and resolved remotely via our smart control system; if on-site presence is needed, we typically depart within 72 hours and have resident technical support teams in multiple countries.
8How to obtain spare parts after the warranty period?
After the warranty period, we will continue to provide comprehensive spare parts support. We can ship from local warehouses or via international express within 72 hours, charging only reasonable cost fees to ensure your production line runs stably.